WordPress Support Workshops for Women in the Asia-Pacific Region

Automattic wants to build a new web, and a new type of workplace.  We want to deliver world-class 24/7 support to our users, and an innovative, exciting, and healthy work environment for our staff worldwide. As a part of  this, we recruit from all timezones so that everyone has the freedom to choose their own work hours.

In Happiness in particular, we want to provide better support coverage in the Asia-Pacific (APAC) region, and our APAC recruiting efforts have included everything from advertising on social media and job boards to in-person networking at WordCamps and WordPress Meetups.

While we’ve hired some great Happiness Engineers, we discovered that the ratio of women applicants was dropping over time. As awareness of Automattic as a distributed employer has grown in the region, the number of applications from men has grown faster than those from women.

Given Automattic’s commitment to fostering diversity and inclusion, we brainstormed ways to reach women more effectively. This turned into a series of workshops on WooCommerce held for women in India and Singapore throughout 2018.

In 2019 we’ll take our message to a broader audience by offering an online workshop. This will let us reach women in many more countries and cities than we could ever visit in a calendar year. We’re partnering with Support Driven, an online community of support professionals, to promote support as a career for women who may have the relevant skills but haven’t applied for these roles.

In January 2019 we’ll launch the first online workshop for women in APAC focused on developing skills in WordPress support. The course will cover:

  • Goals of great customer support
  • Developing your own support philosophy
  • WordPress troubleshooting
  • Productivity tools
  • Support as a career

By the end of the course, students will have developed a résumé and portfolio site on WordPress to share with potential employers.

Want to be notified about this and other upcoming workshops? Sign up here!

Photo by Elijah O’Donnell on Unsplash.


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Setting Up Your Site on a Mobile Device Just Got a Lot Easier

Starting a new website is always exciting: you’ve chosen a topic, found the right name, and started building it on WordPress.com.

Now you may be asking yourself, “What’s next?” Well, when you create a site on the WordPress for Android or WordPress for iOS mobile apps, the answer will became a lot easier with the introduction of Quick Start, a new tool that guides you through the setup process.

How Quick Start works

After you create a new site on your WordPress app, you’ll see a prompt asking if you want some assistance setting it up. Tap Yes! and you’ll find Quick Start: a short list of to-do items that will set you on the path to success.

Photo of two mobile devices showing the Quick Start screen

With Quick Start, you’ll be able to…

  • View your site from within the apps.
  • Select a new theme.
  • Customize your site.
  • Create a new blog post.
  • Set up your sharing preferences.
  • Follow new sites in the WordPress.com Reader.

These are all tasks that will help you start on the right foot. Exploring these options won’t take very long, but once you’ve gone through the list you’ll have a website ready to welcome its first visitors — and all the pieces in place for future growth and success.

Available now

Quick Start is part of the WordPress for Android app (version 10.8 or higher) and WordPress for iOS (version 11.1). If you’ve got an iPhone, iPad, or Android device and have been thinking of launching a new site, this is the time to take the plunge!

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A New Way to Manage Your Pages on the WordPress Mobile Apps

We’ve made a small change to the WordPress mobile apps to make it easier for you to navigate and edit your pages. In previous versions of WordPress for iOS and Android, your pages were ordered by the date they were created as opposed to what your actual page hierarchy looks like on your website. Users told us they found it difficult to find the page they were looking to edit, so we’ve now updated this section to match the layout of your site.

Here’s how to try it out

First, make sure you’ve updated your WordPress app to the last version. Open the app, got to the My Site section, select a site and then select Site Pages.

If a page has one or more child pages, the new layout represents the hierarchical view using an indentation on the left. If a page is a top level page, it won’t be indented.

Set a parent page

To set a parent page or a top level page, click on the [3 dots menu] on the right of the page you want to edit, then select Set Parent. The app will show you the list of the available pages and the Top level option. You can use the search bar at the top to easily find the page you are looking for. Select the option you require and tap the Done button.

Send feedback

The WordPress mobile apps are free and available on both Android and iOS. If you have any questions or feedback, reach out to our in-app support team by tapping Me → Help & Support → Contact Us. If you’re a developer and would like to contribute to the project, learn how you can get involved. Enjoy!

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Registro de Actividad

Estar al tanto de lo que sucede en tu sitio es es importante tanto a nivel de seguridad como a la hora de controlar tu contenido: ¿Quién ha publicado esa entrada? ¿Qué comentarios están pendientes de ser aprobados? ¿Cuándo se ha activado o desactivado ese otro plugin? ¿Qué imágenes se han añadido a una entrada concreta?

Ahora en WordPress.com dispones de una nueva pestaña desde la cual ver toda la actividad de tu sitio de una manera organizada y fácil de seguir. Se llama Actividad y el nombre es tan sencillo como la manera de usarlo.

Actividad te muestra una lista cronológica de todos los cambios y actualizaciones que se van haciendo en tu sitio. Esto sirve para tener una panorámica de lo que sucede en tu sitio y es especialmente útil para administradores de sitios grandes en los que participan muchos colaboradores.

Toda la actividad de tu sitio, de un vistazo.

Estas son algunas de las cosas que puedes ver en Actividad:

  • Entradas y páginas que han sido publicadas o actualizadas.
  • Nuevos comentarios y comentarios que han sido aprobados.
  • Cambios en los ajustes y opciones de tu sitio.
  • Intentos de inicio de sesión por parte de usuarios registrados.
  • Plugins instalados, actualizados o eliminados.
  • Cuando un tema se active, se instale, se desactive o se borre.
  • Puedes ver la lista completa de actividades que se registran tanto en sitios de WordPress.com y como en sitios conectados mediante Jetpack.

Si quieres puedes ir a Actividad y verás los 20 cambios o actualizaciones más recientes que se han hecho en tu sitio. En tus sitios de WordPress.com o en sitios conectados mediante Jetpack con un plan de pago verás todos los eventos de los últimos 30 días. En el caso de disponer de un plan Business (WordPress.com) o Professional (Jetpack) verás todos los eventos del último año.

Todos los sitios con un plan de pago disponen de la opción de filtrar las actividades tanto por tipo de actividad como por rango de fechas para poder localizar cualquier la información que estás buscando de manera más rápida.

Es posible filtrar por tipo de actividad y por rango de fechas.

Para poder identificar toda tu actividad de manera visual, todos los eventos de un mismo tipo que han sucedido de manera consecutiva se muestran agrupados en un solo bloque, teniendo la opción de expandir dicho bloque para ver los detalles de cada una de las acciones.

Las actividades de un mismo tipo se muestran agrupadas.

Como usuario de Jetpack Actividad te resultará especialmente útil para investigar errores, bugs y otros problemas técnicos. Podrás ver qué cambios se hicieron en tu sitio justo antes del asunto que estás investigando y te ofrecerá la opción de volver a ese punto de manera sencilla y rápida.

Puede retroceder a ese punto con un click.

Esta lista de actividades podrás verla incluso a través de la aplicación móvil de WordPress.

Mantente al día con las actualizaciones de temas y plugins

Si tu página usa plugins y temas externos seguro que sabes lo importante que es tenerlos al día y saber exactamente cuándo se actualizan, tanto por seguridad como para evitar y solucionar errores.  Actividad te lo muestra todo en un solo sitio y además, si dispones de un plan Business en WordPress.com o en Jetpack, podrás actualizar tus plugins y temas directamente desde la pestaña de Actividaden tu panel de control.

Verás todas tus actualizaciones disponibles de un vistazo.

Cada día lo intentamos hacer un poco mejor

Prueba Actividad en tus sitios y cuéntanos qué te parece, tenemos muchas ganas de escuchar tu opinión. Puedes dejarnos un comentarios más abajo o abrir un issue en nuestro repositorio de GitHub.

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Today is Election Day in the United States. Please Vote!

A few weeks ago we announced our partnership with voter-registration initiative TurboVote Challenge. Well, today is the day! From coast to coast, voters in the United States head to the polls for the 2018 midterm election.

Hopefully, by now you’ve made a plan to get to the polls. If you have any questions about your polling location (or if you need help getting there), we have some important resources for  you below.

If you’ve voted, like this post, share it with your friends, and leave us a comment below. Better yet: blog about it! Remember to to tag it with “#2018Midterms” and “#MidtermElections2018” so that others might find it in the WordPress.com Reader and join the conversation.

Election Day Resources

Get to the Polls: https://gettothepolls.com/
#VoteTogether: https://votetogetherusa.org/find-an-event/
Rock the Vote: https://www.rockthevote.org/voting-information/find-your-polling-place/
#TheRidetoVote: Lyft & Uber to the polls! https://www.thrillist.com/news/nation/uber-lyft-election-day-2018-free-rides-to-vote#
Free rides from Lime: https://www.li.me/blog/lime-to-the-polls-vote-org-i-am-voter


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Introducing Activity

Knowing what’s going on behind the scenes of your site is key to engagement and security.  Who published a post? What comments need to be approved? When was a plugin activated or deactivated? What images were added to a specific page?

Now, there’s a new tab in WordPress.com where you can see all your site’s activity outlined in an organized, readable way: It’s called Activity, because monitoring your site should be as simple as possible.

Activity shows you a chronological list of all the changes and updates to your site. It’s useful for site owners who want to keep an eye on the big picture of their site, as well as for admins on larger sites with multiple contributors.

Activity shows you things like:

  • Published or updated posts and pages.
  • Comment submission and management activity.
  • Settings and options modifications.
  • Login attempts by registered site users.
  • Plugin installations, updates, and removals.
  • Theme switches, installations, updates, and deletions.
  • See the complete list of activities for WordPress.com and Jetpack sites.

Head to Activity right now, and you’ll be able to see your site’s 20 most recent changes and updates. On WordPress.com or Jetpack sites with a paid plan you’ll see events from the last 30 days, and if you have the Business or Professional plan respectively, you’ll see events from the last year.

All sites with a paid plan have the added ability to filter activities by type and time range so you can quickly find the information you’re looking for.

To keep things scannable, sequential events of the same type are grouped in a single item — expand it to see details for all of the collected actions.

Activity is also a great place for Jetpack subscribers to investigate site downtime or bugginess. See what changes happened around the time of the issue, and use the details to focus your troubleshooting and get back up and running, fast.

You can also view your list of activities on the WordPress mobile apps.

Stay up to date on the latest theme and plugin updates

For sites with plugins and uploaded themes, keeping them up to date and knowing what was updated when are key to security and stability. Activity not only shows you all the details in one place, but lets Jetpack and WordPress.com Business plan subscribers update themes and plugins directly from the Activity tab.

We’re constantly striving to be better

Give Activity a try on your sites and let us know if you have any feedback — we’d love to hear it! Please leave a comment below or open an issue in our GitHub repository.
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La Técnica de los árboles de problemas y de objetivos.

Es una técnica que nos permite analizar los problemas que se han identificado durante el análisis de contexto y transformarlos en “positivo” en objetivos a abordar mediante el plan o programa que se está diseñando.



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New Theme: Photos

Today we’re happy to introduce Photos, an image-centric theme with a clean layout and a design that showcases your favorite snapshots.

When we designed Photos, we put extra care into making it look and feel great on mobile devices. But that’s only one of the theme’s highlights — here are a few others.

Photos first: Photos features a familiar three-column grid to display your photos on your blog’s homepage, archive pages, and search results. The full-width grid appears on smartphones and tablets. It scales up to a fixed-width grid on desktop and laptop displays.

Mobile navigation: When visitors view your site on a mobile device, the menu button is fixed at the bottom of the page, closer to your thumbs. The menu then slides up from the bottom, keeping your site-navigation items within easy reach.

Standard fonts: Photos uses system fonts — fonts that are already available on mobile devices and computers — rather than loading its own custom fonts. This reduces page-load time, and benefits people browsing your site on mobile devices or slower internet connections. Like in any other WordPress.com theme, you can always change the font using the Customizer.

No sidebar: For a more consistent experience between desktop and mobile screens, Photos has a single-column, no-sidebar layout. This helps sites retain the same look and feel regardless of the device your visitors use to view it.

You can learn more about Photos by checking out the Showcase page or the theme’s demo site!

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National Voter Registration Day 2018

Did you know that today is National Voter Registration Day? 

At Automattic, our mission is to make it easier for people to speak their mind and connect with communities across (and beyond) the web — every WordPress.com website, and every blog post you publish with the tools we build, is part of a broader conversation. With the midterm elections coming up in the U.S. in November, we’re thrilled to announce that we’re a proud member of the TurboVote Challenge, a coalition of companies that champion civic engagement. Managed by the nonprofit organization Democracy Works, the TurboVote Challenge is a long-term, nonpartisan alliance of companies and brands that share a simple belief: democracy works better when more people participate.

The goal of the TurboVote Challenge is to help reach an 80 percent voter turnout in the U.S. by 2024. Automattic has joined more than 40 other members, including Amazon, Google, Starbucks, Target, Lyft, and MTV.

As part of this initiative, we’re also excited to team up with the Civic Culture Coalition, who recently launched I am a voter., a nonpartisan public-awareness campaign to increase turnout in the 2018 midterm elections. The campaign shows how stunningly easy it is to register to vote — in fact, registering takes three minutes (or less!). If you’re eligible to vote in the U.S., please make sure you’re registered today. Visit I am a voter.

Still not sure voting should be on your to-do list this November? Did you know that…

  • Hundreds, if not thousands, of races are decided by a single vote every year.
  • When a local election is tied, the winner is sometimes decided by flipping a coin.
  • Roughly two-thirds of Americans say low participation is a major problem with the current election system.
  • All 435 House seats and 35 Senate seats are up for election in November.
  • More than half of all governors — 36 out of 50 — will be elected in the upcoming cycle.
  • This November, millennials will make up the largest voting bloc for the first time.
  • If 50 percent of voters show up this November, it would be the highest midterm turnout in a century.

Aren’t these great reasons to get involved and register to vote? Thank you for your participation and thank you for being a voter! #iamavoter

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Try Simplenote, Our Fast and Easy-to-Use Notes App

A great note-taking app can helps with all kinds of daily routines like taking class notes, writing a shopping list, or jotting down ideas for your next great blog post.

At Automattic, we love using Simplenote, which is an easy way to create notes, lists, and more. Our favorite part? It’s backed by a powerful sync engine that syncs notes across all of your devices swiftly and smoothly — and for free! — so our notes are accessible everywhere.

The Simplenote experience is all about speed and efficiency. Open it, write some thoughts, and you’re done — saving and syncing happens automatically. As your collection of notes grows, find what you need fast by searching, and keep them organized with tags and pins. You can also share notes and publish them for other people.

Simplenote for Windows

Simplenote is also built to play nicely with WordPress.com. With the latest update to the app, can you sign in to the app using your WordPress.com account, so you have one fewer password to keep track of. Write something in the Simplenote mobile app and share it directly to the WordPress app, where it becomes a new post. And if you’re a fan of Markdown, your posts will be automatically formatted when published.


Sharing a note to the WordPress App

Simplenote is available for all of your devices, including iOS, macOS, Android, Windows, Linux, or you can use it on the web. Download it, give it a try, and let us know what you think!

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